FAQs

Making a car park booking

How far ahead can I book?

It is possible to book up to 12 months ahead of your travel date and by pre-booking you are protected from any price changes. Should your plans change, you can amend or cancel without charge provided that you do so more than 24 hours before your arrival time at the car park. 
*Please note that this does not apply to SuperSaver products, which offer larger discounts and cannot be cancelled or amended.

Can I make a booking today to park at the airport today?

It is not possible to book car parking on the day of travel.

What is a SuperSaver?

Some of our car parks offer SuperSaver deals with bigger discounts for customers who book a certain number of days in advance (as detailed on the website). Supersaver's offer less flexibility that other parking rates. Once booked they cannot be cancelled, nor amendments of car park entry and exit dates and times.

How do I book disabled parking?

There are disabled bays in all car parks which are clearly marked and close to bus stops. If you need wheelchair access, nearly all buses are low-loading and have space to accommodate chairs. Information about disabled parking for individual car parks can be found by clicking on the car park name on the parking product options page on the website for further information.

How often do car parking prices change?

Our car parking prices are constantly monitored to ensure that we offer the best price possible. Hence, our prices are subject to change, so please bear in mind that quotes are valid at the time of booking only.

Why is the drive-up price sometimes less than the pre-book price?

Some car parks have a minimum stay policy which therefore incurs a minimum charge payable for parking. This means that on occasions, if your stay is a short one, it may be cheaper in some car parks to drive up rather than pre-book.

Is a booking fee applied to my order?

We do not charge booking or credit card fees, or any other hidden charges - the price you see is what you pay.

How do I know my payment details are secure?

The site uses SSL encryption software, which is the industry standard. It encrypts all your personal information - including name, address and credit or debit card number. A padlock appears in the frame of your browser when you are within a secure area of the website, and you will be warned when leaving the secure area.

What height restrictions are in place at your car parks?

Many of our car parks do not have a height restriction for entry to the car park, however some do due to building heights. Review the car park information when viewing the available parking product options page on the website for further information.

How important is my car registration number when making a booking?

Your car registration number is an important piece of information as entry to some of our car parks is governed by number plate recognition. If we don't have your correct car registration number, this can delay entry into the car park. 

How do I know my booking has been placed?

Once you have completed the booking process, you will receive a confirmation email with a booking reference number. You should print out the confirmation and bring it with you to the airport. If you do not receive a confirmation email please email us at....

Can I cancel a car parking booking if my travel plans change?

You can cancel a car parking booking up to 24 hours before your time of arrival to the car park using the online "Manage My Booking" feature. You will qualify for a full refund, as long we receive notification of your cancellation in time. The only exception to this policy are SuperSaver products, which offer larger discounts and cannot be cancelled or amended.

Can I amend my car parking booking if my travel plans change?

You can amend a car parking booking at any time up to 24 hours before your time of entry to the car park using the online "Manage My Booking" feature. The only exception to this policy are SuperSaver products, which offer larger discounts and cannot be cancelled or amended.

I need my booking confirmation email to be resent. How do I request this?

You can request that you booking confirmation email is resent by selecting the "Manage My Booking" link. On the display booking page you will find a option to resend my booking confirmation.

I’ve made a car parking booking, but can’t find my booking reference number?

Your booking reference number can be found at the top of the confirmation email. 

What happens if I want to bring a different car from the one I told you about?

Select the "Manage My Booking" link and click Modify Booking. Update the car registration box and save the changes

What to do when i get to the carpark

What do I do when I get to the car park?

Entry procedures vary for each airport car park. The confirmation email you receive will detail those applicable to your booking. These are also available on this website.

What happens when I return from my trip?

Exit procedures vary for each airport car park. The confirmation email you receive will detail those applicable to your booking. These are also available on this website. 

The car park will use number plate recognition (ANPR). This means that the barriers will recognise that you have pre-booked and allow you to enter and exit without you having to get out of your car. If your car park does not operate this equipment, you should present your booking reference number and car park entry ticket at the customer service office (located near the car park exit) prior to leaving so the car park staff can validate your ticket. You should not use the payment machines in the car park or insert your credit card in the barrier on exit as they will not recognise your booking and will charge you again at the gate price.

How do I find out which bus stop I go to when I arrive back?

As you leave the airport terminal there will be clear signs pointing to the locations of the courtesy bus pick-up points.

Will there be a courtesy bus running early in the morning or late at night?

Most car parks operate a 24-hour transfer service to the terminals, though the frequency may vary depending upon time of day. To check the details of the transfer service for the car park you have booked, click on the individual car park name on the Airport Parking product selection page.

Are there any restrictions on the kind of vehicle I can bring?

Some car parks, particularly multi-storey ones, are unable to accept high-sided vehicles or trailers. This information can be found by clicking on the individual car park name on the parking product selection page.

What happens if my car gets damaged while it is parked in the airport car park?

In the unlikely event of this happening, you must go directly to the duty manager of the car park to whom you should report the incident. Do not leave the car park without reporting the incident.

What happens if my return flight is delayed?

If your flight is delayed and you go over your car park exit time, you will be charged an overstay charge based on the number of days you have stayed in addition to your booking. Overstays are charged at the prevailing drive-up tariff.

What happens if I need to leave the car park and then re-enter?

Before you exit the car park, please advise the attendant as to why you need to exit and return. They will give you instructions on the procedures to take when you re-enter.

What should I do if I need to return early from my trip due to unforeseen circumstances? Will I be refunded for the days parking I did not use?

You will not receive a refund should you return back to the car park earlier than that shown in your booking. You should proceed to Customer Service on exit in order to have your ticket validated in case.

What happens if I forget to bring my booking details to the airport with me?

Many of our car parks use number plate recognition, and the entry barrier will open automatically when you follow the correct entry procedure. Otherwise, take a ticket and, when you return, go to the customer service office at the car park where the staff will validate your ticket. You need to ensure you have the name and address of the person who made the original booking. NB, If you have pre-booked, DO NOT insert your credit card into the barrier as this will result in you being charged again.