Airport Parking Terms and Conditions

All parking is subject to the terms and conditions of the individual airport car park operator and these are available on request from the operator. Upon arrival at the airport, you must comply with the airport terms and conditions for the specific car park booked.

 

 

Airport specific Terms and Conditions


Edinburgh Airport Terms & Conditions

 1. Car Parking - General

Safety and Security

1.1. You should remember that the Car Park is a busy facility and open to the general public. We, through our Agent, will take reasonable precautions to exclude unauthorised persons from entering or using the Car Park and creating nuisance. We cannot exclude all unauthorised persons and therefore we cannot guarantee the security of your Vehicle or its contents.

1.2. Please ensure that at all times your Vehicle is securely locked, all windows are fully closed, possessions are not on display and where an alarm is installed it is activated unless a representative authorised to do so requests that the keys of the Vehicle are left in their custody.

1.3. You must drive carefully and responsibly in the Car Park and comply with all directional signage and other instructions when in the Car Park. All pedestrians should follow the designated walking routes.

1.4. Please ensure that any children and animals are properly supervised and accompanied at all times. Please take care to be aware of all Vehicles in motion within the Car Park.

Permissions to enter the Car Park

1.5. Only the following people have permission to enter or remain in the Car Park: 
1.5.1. our authorised representatives;
1.5.2. any owner of a Vehicle who comes into the Car Park to park it, or to collect and remove the Vehicle, provided that all charges due to us are paid before it is removed
1.5.3. any passenger travelling in a Vehicle with the permission of its owner when the Vehicle is brought into the Car Park or who is intending to travel in the Vehicle, with the permission of its owner, when it leaves; and

1.5.4. any owner of a Vehicle, or person authorised by its owner, who requires access to the Vehicle while it is parked.

 

If you are not a person listed above you have no permission to be in the Car Park. Any representative may require you to leave at any time and they are authorised if necessary to call for police assistance to have you removed.

Right to move Vehicles

1.6. We or our representatives reserve the right to move any Vehicle within or outside the Car Park to whatever extent as we may deem necessary and sufficient to carry out the efficient management of our parking facilities (including for the purpose of maintenance of the Car Park) or where we consider it necessary for the purposes of security and/or the safety of users of the Airport. We will try to give reasonable notice of any temporary closure of a designated parking space, but please be aware that it might not always be practicable. Vehicles parked otherwise than in a designated parking space may be towed away without notice and any cost of recovery will be charged to you.

Car Park Tickets

1.7. All tickets issued by us are only available for the Vehicle in respect of which it is issued. Car park tickets, season tickets or other special tickets as well as tickets issued on entry, do not entitle you, unless otherwise agreed by us in writing, to any specific space in the Car Park nor is there any priority over other customers (excepting customers that have booked a car parking space in advance who will have priority over other customers). Season tickets or other special tickets remain our property to be returned to us upon expiration.

1.8. If you have been issued with a valid parking ticket and are unable to produce this upon request, we and our representatives reserve the right to make all enquiries deemed to be necessary and reasonable prior to the release of the Vehicle. Non production of a valid parking ticket may lead to delays. All lost tickets will be charged at full daily rate for the period the Vehicle has occupied the Cark Park or in accordance with any other policy in operation from time to time.

Parking Charge Notices issued for breaches of parking restrictions

1.9. We and our Agent have a responsibility for the enforcement of parking which is essential for the free flow of traffic and for safety. Restrictions on where you may park will be indicated on signage displayed in the Car Park or by markings on the ground and it is your responsibility to check that your Vehicle is not parked such that it is in breach of any restriction.

1.10. We and our Agent may issue parking charge notices for breaches of the restrictions, including but not limited to, parking: 
1.10.1. in an area in the Car Park not specifically designated for parking, or in a restricted area in the Car Park;
1.10.2. beyond the bay markings in a single designated Car Parking bay; and
1.10.3. A Vehicle in a bay reserved for another purpose, including but not limited to:.
a) parking in a disabled person's parking space without clearly displaying a valid disabled person's badge belonging to yourself or another occupant of the vehicle;
b) parking a motor-cycle anywhere in the Car Park, other than in a designated for that purpose; and
c) parking a low sided-vehicle in a designated high sided vehicle bay

 

1.11. Details of the procedure from time to time in force for paying a parking charge notice or appealing against the issue of a parking charge notice are set out on the back of each parking charge notice.

Abandoned Vehicles

1.12. If you fail to collect your Vehicle more than 30 days after the (i) date which you have specified for exit from the Car Park in the booking or (ii) date that the Vehicle was parked in the Car Park, and we have not received a written notification specifying:

1.12.1. the Vehicle registration number; 
1.12.2. the reason for the delay in collection plus details of the expected (revised) collection date,

we will deem the Vehicle to have been abandoned. In such circumstances, providing we serve not less than 30 days notice in writing via recorded delivery to the address provided at the time of booking, we shall be entitled to remove and sell the Vehicle and deduct from the proceeds both our reasonable handling expenses and any unpaid sums for days in which the car has been in the Car Park calculated at the drive up tariff. We will then remit the balance to the credit card of the person who has made the booking (unless we are notified to do otherwise in writing). Our rights of disposal set out herein are in addition to any of our rights under statute or common law.

Prohibited Activities

1.13. You are not allowed to tow or have towed a Vehicle into a Car Park.

1.14. You are not allowed to spend an excessive amount of time (as determined by us) in your Vehicle whilst it is parked in the Car Park this includes sleeping in your Vehicle or staying overnight in a Vehicle.

1.15. You are not allowed to park anywhere except in a marked bay.

1.16. The following activities are not permitted at any time in the Car Park: 
1.16.1. conducting any service work, cleaning (unless carried out by our employee or Agent) or repairs to the Vehicle;
1.16.2. partaking in any business activity in connection with selling, hiring or other disposal of the Vehicle;
1.16.3. filling or emptying of fuel tanks;
1.16.4. misusing or damaging any facilities in the Car Park;
1.16.5. driving dangerously or too fast;
1.16.6. making unnecessary noise, including playing music in any way that annoys other users of the Car Park or people who live or work nearby; 
1.16.7. filming or taking photographs; 
1.16.8. cooking or lighting fires;
1.16.9. using the full facilities of a camper van, including but not limited to the toilet, bathroom and kitchen;
1.16.10. doing or attempting to do anything which is a criminal offence.

 

1.17. Permission to use the Car Park is automatically withdrawn if you or your passengers or anyone else under your control do any of the things prohibited in these Clauses 3.13 to 3.16.

Payments

1.18. Payment may be made with cash, debit or credit cards or other electronic or telephonic means where available. If cheque payments are accepted, cheques must be accompanied by a valid banker card covering the value of the transaction. Other proof of identity or address may be required. Debit card transactions are free of charge; however credit card transactions will incur a percentage handling fee.

2 Cancellations or changes to pre-bookings for car parking, lounges and priority security

2.1. Should you wish to cancel your booking of a Service or part of it you may do so via the Website. Please click on the 'Manage my booking' section.

2.2. We must receive notice of your cancellation at least 24 hours before the start date and time of your original booking in order to consider a refund. If you do not give the required advance notice as stated, no refund will be given.

2.3. Should you wish to make changes to your booking then you may do so via the Website. Please click on the 'Manage my booking' section.

2.4. Where a change is required by you for a reduction in the number of days of your Car Park booking then, we must receive notice of your change to your booking at least 24 hours before the start date and time of your booking. If you do not give the required advance notice as stated, no refund will be given or if the change requires additional parking days to those indicated in your booking you may have to pay the full daily rate from time to time of the Car Park.

2.5. No retrospective refunds will be made after the start date/time of your booking (as detailed on your voucher) if you have not followed the cancellation and/or changes to booking procedures set out.

2.6. No refund will be made if a booking has not been redeemed for any reason or cancelled in accordance with these Terms following procedures set out above.

2.7. Any days booked and left unused will not be refunded unless you have followed the changes to booking procedures set out above.

2.8. No refund (only made where due) will be made unless you can provide us with a pre paid booking reference number. Refunds are made to the original card on which payment was made.

2.9. Your statutory rights are not affected.

2.10. If we cancel your booking for a reason within its direct control and not due to an event beyond our control (see Clause 2.6 above) then we will refund the amount it has received from your pre-booking to you on the card on which payment was made.

3. Car Parking booked in advance

3.1. When you book car parking via the Website you will be given a unique booking reference, either (at your option) via an email or via a text to your mobile phone.

3.2. The booking you make is non-transferable either from you to someone else or between different car parks.

3.3. The booking you make is valid only for the times, dates, price, car park, specified in your booking.

3.4. Car parks are priced per 24 hour period or part thereof. Prices are subject to change. Quotes are valid at the time of booking only. The number of 'days' (24 hour periods) charged for when you pre-book is calculated on the basis of the times you select when making your booking. However, if your actual entry and exit time changes from that specified in your booking and as a result your actual time in the Car Park runs into another 24 hour period over and above that booked, you will be liable for an additional day's charge at the drive-up tariff. This is set out at the entrance to the car park, and this amount must be settled before you leave the Car Park. Please note that this applies irrespective of the reason why you are late back into the Car Park, unless your delayed return is caused by the negligence of us.

3.5. When you enter the Car Park, it is imperative that, at the gate, you follow the instructions you have been issued with (via email). Please be aware that we use a number plate recognition service and as such if your number plate is not recognised or is not consistent with the number plate for which you have booked, you may not be allowed in.

3.6. If you are issued with a car parking ticket on entry to the Car Park, please retain this in a safe place as you may need it to exit. On exit please follow the instructions issued to you at the time of booking.

3.7. If you have paid to use a premium parking service in any Car Park ('Fast Track Parking'), we shall endeavour to ensure that this is available to you upon arrival, but cannot guarantee availability of the relevant facilities. Should Fast Track Parking not be available, we shall refund to you the difference between the cost of the Fast Track Parking and the standard rate for the relevant car park for the time during which a Vehicle is within it.

4. Use of Coach Service

4.1. You need to leave an appropriate amount of time to reach the terminal building from the Car Park using the coach service, but in addition to this you should ensure that you factor in time to find a space and walk to the relevant coach stop. We do not accept responsibility if you miss your flight or your airline check-in has closed because you have not left enough time to get from the Car Park to the terminal.

4.2. Coaches are marked with their destination. Please take care to ensure that you board the correct coach.

4.2. Coaches are marked with their destination. Please take care to ensure that you board the correct coach.

4.3. The estimated frequency of the arrival of coaches (in normal traffic conditions) is set out at coach stops and on the Website.

4.4. Please ensure that you remember to take all your luggage off the coach when you arrive at the terminal. We do not accept responsibility if you miss your flight or your airline check-in has closed because you have to recover luggage which you have left on the coach.

4.5. Coaches are designed to accommodate personal luggage only. The Company may prohibit the carriage of items that might in the view of our representative cause a nuisance or danger to the coach or other customers including, but not limited to, large items which cannot be safely stored in the racks provided and live animals.

4.6. We do not accept liability for increased duration of transfer times from Car Park to the terminal building which are caused by, without limitation, exceptional volumes of traffic, road works or accidents.

 

 

Glasgow Airport Terms & Conditions

1.Car Parking

1.1

When you book car parking via the Website you will be given a unique booking reference number ('Booking Reference'), either (at your option) via an email or via a text to your mobile phone.

1.2

The booking you make is non-transferable either from you to someone else or between different car parks.

1.3

The booking you make is valid only for the times, dates, price, car park, terminal and airport specified in your booking.

1.4

The terms and conditions of use of the car park are as follows:

(a)

Car parks are priced per 24 hour period or part thereof. Prices are subject to change. Quotes are valid at the time of booking only. The number of 'days' (24 hour periods) charged for when you pre-book is calculated on the basis of the times you select when making your booking. However, if your actual entry and exit time changes from that specified in your booking and as a result your actual time in the car park runs into another 24 hour period over and above that booked, you will be liable for an additional day's charge at the drive-up tariff. This is set out at the entrance to the car park, and this amount must be settled before you leave the car park. Please note that this applies irrespective of the reason why you are late back into the car park, unless your delayed return is caused by the negligence of the Airport.

(b)

A proportion of the charge you pay includes a Public Transport Levy which is used to develop public transport initiatives at the Airport.

(c)

All prices shown are in pounds sterling and include VAT at the prevailing rate.

(d)

When you enter the car park, it is imperative that, at the gate, you follow the instructions you have been issued with (via email). Please be aware that some car parks use a number plate recognition service and as such if your number plate is not recognised or is not consistent with the number plate for which you have booked, you may not be allowed in.

(e)

If you are issued with a car parking ticket on entry to the car park, please retain this in a safe place as you may need it to exit. On exit please follow the instructions issued to you at the time of booking.

(f)

When you have parked your vehicle, it is your responsibility to:

(i)

lock your vehicle securely;

(ii)

fully close all windows of your vehicle;

(iii)

apply your handbrake properly;

(iv)

engage any steering lock, alarm or immobiliser you have;

(v)

not leave any animal or person within your vehicle;

(vi)

ensure that your possessions are placed in a locked boot and are not on display.

The Airport cannot be held responsible for any loss or damage whatsoever occurring to your vehicle or possessions within it resulting from your failure to do these things. The Airport and its subcontractors do not accept any valuables or other articles for safe custody.

(g)

You must drive carefully and responsibly in the car park. You must also ensure that any children and animals are properly supervised and are at all times accompanied when they are using the car park. Please take care to be aware of all vehicles in motion within the car park.

(h)

You must comply with all directional signage and other instructions when in the car park.

(i)

The Airport does not accept liability for:

(i)

damage to your vehicle (whether caused accidentally or by way of vandalism);

(ii)

theft of, or from, your vehicle,

while the vehicle is in the car park, unless such damage or theft is caused by the negligence of the Airport or its agents or employees, and then only to the extent that the Airport's negligence has caused or contributed to the relevant damage or theft.

(j)

If you fail to collect your vehicle more than 30 days after the date which you have specified for exit in the booking then, absent a written notification to us specifying:

(i)

the vehicle registration number;

(ii)

its approximate location within the car park; and

(iii)

the reason for the delay in collection plus details of the expected (revised) collection date,

we will deem the vehicle to have been abandoned. In such circumstances, providing we serve not less than 30 days notice in writing via recorded delivery to the address provided at the time of booking, we shall be entitled to remove and sell the vehicle and deduct from the proceeds both our reasonable handling expenses and any unpaid sums for days in which the car has been in the car park calculated at the drive up tariff. We will then remit the balance to the credit card of the person who has made the booking (unless we are notified to do otherwise in writing). Our rights of disposal set out herein are in addition to any of our rights to dispose of unclaimed vehicles under the Torts (Interference with Goods) Act 1977.

(k)

While the Airport uses reasonable endeavours to ensure that the car parks are secure, the Airport does not guarantee that they are a secure environment.

(l)

If you have paid to use a premium parking service in any car park (either 'Priority Parking' at Southampton International Airport or Aberdeen Airport, or 'Fast Track Parking' at Glasgow Airport), we shall endeavour to ensure that this is available to you upon arrival, but cannot guarantee availability of the relevant facilities. Should the premium service not be available, we shall refund to you the difference between the cost of the premium service and the standard rate for the relevant car park for the time during which your vehicle is within it.

1.5

The following terms apply to use of the transfer service:

(a)

Please be aware that you need to leave an appropriate amount of time to reach the terminal building from the car park using the transfer service. Guides to the estimated transfer time (in normal traffic conditions) and the frequency of buses or pods are set out on the Website, but in addition to this you should ensure that you factor in time to find a space, get your luggage out of the car, lock the car and walk to the relevant bus stop or pod station. The Airport does not accept responsibility if you miss your flight or your airline check-in has closed because you have not left enough time to get into the car park, and then from the car park to the terminal.

(b)

Please take care to ensure that you board the correct bus as in multi terminal airports not all buses call at all terminals.

(c)

The estimated frequency of the buses or pods and the estimated journey time to the terminal (in normal traffic conditions) is set out on the Website.

(d)

Please ensure that you remember to take all your luggage off the bus or pod when you arrive at your terminal. The Airport does not accept responsibility if you miss your flight or your airline check-in has closed because you have to recover luggage which you have left on the bus or pod.

(e)

The Airport does not accept liability for increased duration of transfer times from car park to the terminal building which are caused by exceptional volumes of traffic, road works or accidents, mechanical breakdown or failure, adverse weather conditions or staff shortages (howsoever caused).

1.6

In using the car park, you agree to abide by any additional terms of such use that may be displayed in or around the car park. These may include, but are not limited to, terms regarding permissions to be in the car park and penalties for parking in prohibited places.

1.7

We reserve the right to move any vehicle within or outside the car park to the extent that we deem necessary to carry out the efficient management of the car park.

1.8

If your vehicle is parked in a manner which (in our reasonable opinion) is unsafe, is outside of a designated parking space, impedes the free flow of traffic in and around the car park or is in breach of any restriction marked on signage or on the ground in the car park (or otherwise brought to your attention), we may:

(a)

cause your vehicle to be removed without notice, and you will be responsible for the costs of such removal and recovery; and/or

(b)

issue a parking charge notice to you for such amount as may be published at the car park from time to time in respect of the relevant breach.

2.9

The following are not permitted in the car park, and we reserve the right to refuse to allow you to use the car park if you carry out any of these activities in the car park:

(a)

conducting any service work, cleaning or repairs to your vehicle;

(b)

carrying out any business activity, including but not limited to in connection with selling, hiring or other disposal of your vehicle;

(c)

filling or emptying of fuel tanks;

(d)

misusing or damaging any part of the car park;

(e)

parking outside of a designated parking bays (appropriate to your vehicle) or otherwise as instructed by car park staff;

(f)

driving dangerously or too fast;

(g)

making unnecessary noise or nuisance, including playing music in a way that annoys other users of the car park or people living or working nearby;

(h)

filming or taking photographs;

(i)

cooking or lighting fires;

(j)

using the full facilities of a camper van, including but not limited to the toilet, bathroom and kitchen;

(k)

doing or attempting to do anything which is a criminal offence;

(l)

spending excessive time (as we may determine) in your vehicle in the car park. This includes sleeping in your vehicle.

 

MAG Car Parking Terms and Conditions

These terms and conditions apply to car park bookings made on the official Manchester Airport website, the official Stansted Airport website, the official East Midlands International Airport website and the official Jet Parks website.

When booking a product on these websites you will be contracting with either: Manchester Airport Plc, East Midlands International Airport Limited or Stansted Airport Limited depending on the location of the car park you are booking.

Please read these terms and conditions through carefully.

1. General

1.1 These terms and conditions ("Terms") apply to all bookings for services made via the four websites noted above, the Manchester Airports Group Customer Contact Centre and our sales agents (you will be provided with a copy of these terms when you order with our sales agents and it is that version of our terms and conditions that applies to your purchase).

1.2 Any contract made between you and us via these websites is governed by English law and any dispute between us will be resolved exclusively in the courts of England and Wales. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

1.3 The official Manchester Airport website is owned by Manchester Airport Plc (MA Plc) (Company number: 01960988) which is incorporated in England. The registered office is FAO Sylvia Welsh Manchester Professional Services Limited, PO BOX 532, Town Hall, Manchester, M60 2LA.

The official Stansted Airport website is owned by Stansted Airport Limited (STAL) (Company number: 1990920) which is incorporated in England. The registered office is London Stansted Airport, Enterprise House, Bassingbourne Road, Essex, United Kingdom, CM24 1QW.

The official East Midlands International Airport website is owned by East Midlands International Airport Limited (EMAL) (Company number: 02078271) which is incorporated in England. The registered office is Building 34, East Midlands Airport, Castle Donnington Derby, East Midlands, DE74 2SA.

The official Jet Parks website is owned by Manchester Airport Plc (MA Plc) (Company number 01960988) which is incorporated in England. The registered office is FAO Sylvia Welsh Manchester, Professional Services Limited, PO BOX 532, Town Hall, Manchester, M60 2LA.

1.4 In these Terms, references to "the Airport" are references to either: Manchester Airport Plc, Stansted Airport Limited and East Midlands International Airport Limited, as applicable depending on which Airport you are purchasing services from. In these Terms "you" and "your" refer to the person who makes a booking for our services and "we" and "us" refers to the applicable Airport, as described above. The contract for car parking is made between you and the Airport.

1.5 Manchester Airport PLC, Stansted Airport Limited and East Midlands International Airport Limited are subsidiaries of MAG Airport Limited which is registered for VAT under number 707 7228 31.

1.6 The Airport reserves the right, without notice, to amend the specification of the products or services presented on this site and to discontinue any product or service and all bookings are subject to this right.

1.7 The Airport reserves the right to change these Terms at any time, but once you have made a booking the Terms which apply are those which were on the websites at the time of booking. We recommend that you always read these Terms before booking, to satisfy yourself that you accept them.

1.8 These Terms, along with all other relevant terms and conditions that are referred to in these Terms and any other terms referred throughout the booking process (including those available online from third party operators and our sales agents), constitute the entire agreement between you and the Airport with respect to the sale of the relevant services.

1.9 We reserve the right if prevented from supplying the car parking due to circumstances outside of our control to cancel our contract or provide a suitable alternative parking location at no extra charge. We will attempt to provide as much notice as is possible. Where this is not possible or alternative parking is not required we will cancel the contract and will refund the payment received in respect of the booking to the credit/debit card used for payment but will not be responsible for any other costs, which you may incur caused by circumstances outside of our control.

1.10 We are only supplying you with car parking under the contract and will not be responsible for any costs, compensation or expenses relating to any flights or other services that you may have arranged. You are responsible for ensuring that you allow sufficient time for car parking, transfer to terminal, airport procedures (including but not limited to checking –in and security) and any subsequent flight/travel arrangements. Please refer to section 10 for further detail regarding transfer service and recommended transfer times.

1.11 No person has any authority to vary or alter these Terms and Conditions unless such variation is in writing under the hand of the Company Secretary or a Director of the applicable Airport.

1.12 Although we attempt to provide our customers with a satisfactory service should you have any complaints, please use our online feedback process based on the Airport in which your car park booking was made, as follows:

https://www.manchesterairport.co.uk/help/feedback-form/

https://www.stanstedairport.com/help/feedback-form/

https://www.eastmidlandsairport.com/help/feedback-form/

1.13 Should you need to contact us, please call our Customer Contact Centre on the following free phone numbers:

  • Manchester Airport queries: 0808 169 7030
  • Stansted Airport queries: 0808 169 7031
  • East Midlands Airport queries: 0808 169 7032
  • Jet Parks queries: 0808 169 7029
  • PremiAir queries: 0808 168 6333

2. Your Booking

2.1 Bookings can be made by persons aged 18 years or over.

2.2 You are entering into a contract with the relevant Airport for the car parking product at that Airport (or in the vicinity of that Airport) as described on the website for the dates and times confirmed in the online booking process and set out in your booking confirmation. The date of the contract is the date of confirmation of the booking by email. Your booking is only valid for the designated car park. Any additional charges incurred as a result of non-compliance with entry/exit instructions or use of a different car park will not be refunded.

2.3 Bookings must be made at least 1 hour (6 hours for all M&G and electric vehicle charging bookings) prior to your arrival time at the relevant Airport. All Car Park bookings are subject to availability and the Airport reserves the right to withdraw availability at its entire discretion for a given date.

2.4 When you book car parking via our websites you will be given a unique booking reference number, you will need this if you want to make any changes to your booking.

2.5 You must not resell or transfer any booking (in whole or in part).

2.6 The price you pay is the price accepted and confirmed to you during the online or phone booking process. All prices are in pounds sterling and include Value Added Tax and all applicable taxes. The price you pay is fixed for the duration of your stay in the car park. The booking is valid for a single park entry and exit during the dates you have booked.

2.7 A height restriction of 2M (6 ft. 6 inches) applies to all M&G car parks and all multi-storey car parks across all Airport sites.

2.8 Where you have booked Valet, electric vehicle charging or M&G parking you will be asked to provide the details of your return flight, including your return time. If the information you provide is incorrect there may be a delay in returning your vehicle of up to 2 hours, and/or your vehicle may not be charged upon your return.

2.9 Please be aware that our car parks use a number plate recognition service and as such please ensure that your vehicle registration plate number is accurately entered at the point of booking.

3. Payment

3.1 Payment must be made in advance and online. Payment may be made using one of the payment methods set out on the website. We reserve the right not to fulfil your booking if your card is declined for any reason, if the payment card has been used fraudulently or without the cardholder's permission, or if you are under the age of 18.

3.2 When you have completed your booking having provided all of the necessary details, we will send you email confirmation of your booking. You are responsible for supplying a valid email and we cannot be held responsible for non-delivery due to transmission failure or an incorrect address details provided to you.

4. Cancellations and Amendments

4.1 Subject to clause 4.2, where you have booked your car parking or electric vehicle charging with us (rather than a sales agent or Ryanair), you can cancel the contract by giving us at least 72 hours’ notice prior to the car park arrival time and date. You will receive email confirmation of the cancellation. Subject to clause 4.7, any bookings cancelled within 72 hours of the car park arrival date will not be refunded.

4.2 Where you have booked your car parking through Ryanair, you cannot cancel or make any amendments to your booking. Any bookings made through Ryanair are non-refundable.

4.3 You can cancel/amend your booking by visiting the website you used to book and follow the online instructions or click the links below. If you booked with one of our sales agents please get in touch with them directly.

https://booking.manchesterairport.co.uk/manage-booking/search/

https://booking.stanstedairport.com/manage-booking/search/

https://booking.eastmidlandsairport.com/manage-booking/search/

https://www.looking4.com/uk/members

4.4 In the event of any problems, you may alternatively cancel by phoning our Customer Contact Centre on the free phone numbers stated at paragraph 1.13 above. Lines are open 7 days a week 09:00-17:00.

4.5 Bookings made less than 24 hours before departure cannot be cancelled and are non-refundable.

4.6 Cancellation of bookings at special discounted rates and certain promotional products will be specified on the booking page of our websites and in your booking confirmation email.

4.7 Customers who include the Cancellation Protection insurance within their booking will be able to cancel their booking by giving us at least 4 hours’ notice prior to the car park arrival time and date. Cancellation Protection Insurance is charged at the price advertised when you book your car parking and is non-refundable.

4.8 No refund will be given for any days booked and left un-used, if you make any other changes after your car park arrival date or if you do not use your booking (including where a cable is not provided for electric vehicle charging under clause 7.2), unless you have amended/cancelled at least 24 hours prior to the car park arrival time and date.

4.9 If the Airport cancels your booking for a reason within its direct control and not due to an event beyond the Airport’s control (see Section 11 below) then the Airport will refund the amount it has received from your pre-booking to you on the card on which payment was made.

4.10 Where you want to reduce the number of days in your car parking booking, the Airport must receive notice of your change to your booking at least 24 hours before the car park arrival date and time.

4.11 If you do not give the required advance notice as stated, no refund will be given or if the change requires additional parking days to those indicated in your booking you will be required to pay the full daily rate from time to time of the relevant car park.

5. Entry / Exit Procedures

5.1 You must enter/exit the car park following the instructions provided to you in your e-mail confirmation and on the car park booking confirmation page.

5.2 Please be aware that our car parks use a number plate recognition service and as such upon entry the barrier will read your vehicle registration plate and the barrier will automatically raise to allow entry.

5.3 Upon entry at Stansted Airport the barrier will read your vehicle registration plate and automatically print a validated ticket for you. Please take this ticket and the barrier will raise to allow entry. This ticket is pre-paid and therefore must be kept safe, as customers will be required to insert the ticket into the exit barrier in order to exit the car park.

5.4 Customers who have pre-booked their parking at Manchester Airport or East Midlands Airport will not receive or require a token. Tokens are for use by passengers who have turned up and parked with no prior booking. Please see the terms and conditions displayed on entry to the car park.

5.5 If your number plate is not recognised or is not consistent with the number plate for which you have booked, you will need to press the barrier ‘Assistance’ button. Please do not press for a new ticket to be issued if at Stansted Airport and please do not press for a token to be issued if at Manchester Airport or East Midlands Airport. If a ticket/token is taken then a daily charge will be incurred at the listed car park turn up tariff rate upon exit of the car park.

5.6 Your booking is only valid for your designated car park on the specified dates. Any additional car park charges incurred as a result of non-compliance with entry/exit instructions or use of a different car park will be payable upon exit of the car park and will not be refunded.

6. Car Park Conditions of Use

6.1 You acknowledge that you enter into this contract with us on the basis of these Terms. You agree to indemnify us for any losses we suffer in respect of any breach of these Terms, including but not limited to overstay charges and charges for breaching the car park terms including leaving the car park without paying any unpaid charges which are due for the car.

6.2 Car parks are priced per calendar day. If a customer stays up to 6 hours beyond the exit time specified during the booking process you will not be charged an additional fee. If however, you leave the car park more than 6 hours after the exit time specified at time of booking you will be charged an ‘Overstay’ charge.

Overstay charges for each Airport are listed in the table below:

AIRPORT CAR PARK OVERSTAY CHARGE PER DAY
Manchester M&G and M&G Plus (T1, T2, T3)£25.00
Mid-stay (T1/T3)£25.00
Short Stay and Multi Storey (T1, T2, T3)£25.00
JetParks (T1, T2, T3)£15.00
PremiAir£25.00
Stansted M&G and M&G Plus£25.00
Valet£25.00
Short stay Orange£57.00
Short stay Green£57.00
Short stay Blue£57.00
Short stay Red£57.00
Mid Stay£27.50 (May – Sept)
£25.50 (Oct – Apr)
Long Stay£23.50 (May – Sept)
£21.50 (Oct – Apr)
Jet Parks£21.50
East Midlands M&G, Mid Stay and Short Stay£20.00
Long Stay£15.00
Jet Parks£10.00

6.3 The overstay charge must be paid in full before you leave the car park. Please note that this extra charge applies irrespective of the reason for your delayed return to the car park, unless your delayed return is caused by the negligence of the Airport.

6.4 The overstay charge referenced at Clauses 6.2 and 6.3 above do not apply to the Short Stay 1 Drop-off or Pick-Up car parking product at East Midlands Airport. Where you have booked to use Short Stay 1 Drop-off or Pick-Up at East Midlands Airport there will be no 6 hour grace period; your booking will expire at the exit time specified during the booking process. For any additional time spent in the Short Stay car park, you will be charged at the standard car park turn-up tariffs (as advertised on the entrance to the car park, which may change from time to time).

6.5 Additionally, if you have parked in a designated ‘Premium’ car parking space at Manchester or East Midlands Airport, or a ‘Priority’ car parking space at Stansted Airport, without booking a premium/priority car parking product you will be charged a fee of £20 per day. Premium/priority parking is clearly sign posted within the car parks.

6.6 If you have booked meet & greet, valet parking or meet & greet plus (all referred to as M&G in these T&Cs), when at the M&G reception area, the terminal forecourt or in the car park, you must drive carefully and responsibly. You must also ensure that any children and animals are properly supervised and are at all times accompanied when they are using the car park/at the reception area. Please take care to be aware of all vehicles in motion within the car park/ M&G reception are.

6.7 If you have booked M&G parking you should only arrive in the hour indicated when you booked and stated in your booking confirmation. If you arrive at a different time the Airport reserves the right to refuse to provide you with the M&G service and car parking. The Airport reserves the right to search your vehicle for security reasons.

6.8 All vehicles are parked at the owner’s risk. When you have parked your vehicle, it is your responsibility to:

  • lock your vehicle securely;
  • for M&G bookings only, hand your keys in at the M&G Office;
  • fully close all windows of your vehicle;
  • apply your handbrake properly;
  • engage any steering lock, alarm or immobiliser you have;
  • not leave any animal or person within your vehicle;
  • remove your possessions and ensure that any possessions you decide to leave in your vehicle are placed in a locked boot and are not on display.

6.9 The Airport is not responsible for any loss or damage whatsoever occurring to your vehicle or possessions within it resulting from your failure to do these things. The Airport and its subcontractors do not accept any valuables or other articles for safe custody.

6.10 Where CCTV cameras are installed in our car parks they are used to assist in the proper running of the car park. The CCTV cameras may also act as a deterrent to criminal activity. We do not make any representation as to the extent of coverage provided by the cameras and no guarantee is given as to the security of your vehicle in car parks where CCTV is installed. If you believe that criminal damage has been caused to your vehicle/property you should report this to the police. In the event that there is any footage available, the Airport branch of the local Police force has full access to all of our CCTV and the Airport would fully cooperate with any police investigation as needed.

6.11 While the Airport uses reasonable endeavors to ensure that the car parks are secure, the Airport does not guarantee that they are a secure environment.

6.12 Vehicles must be parked, wholly, in the appropriate marked bays only. Additionally, vehicles must be parked in a manner so as not to cause any obstruction to other car park users.

6.13 You must comply with all directional signage and other instructions when in the car park/M&G reception area.

6.14 For M&G bookings only, you should ensure that you leave with the Airport’s employees or subcontractors only your ignition key, the key to your driver’s door and the key for any security or immobilisation device fitted to your vehicle. The Airport and its subcontractors accept no liability for any loss or damage suffered by you where you leave other keys with us. In some instances you may be given a ticket to allow you to pick up your keys from our self-service machines. It is your responsibility to keep this ticket safe and the Airport is not responsible for any loss or damage you suffer as a consequence of you losing that ticket, including a third party using your ticket to collect your keys and car.

6.15 For M&G bookings only, by leaving your vehicle with the Airport’s employees or subcontractors, you warrant that the vehicle is and at all times while in our custody shall be roadworthy, has a valid MOT, is appropriately taxed and is properly insured so as to comply with all relevant legislation in the United Kingdom. You hereby indemnify the Airport and its subcontractors in respect of all claims, losses, damages, costs and expenses suffered by the Airport or its subcontractors arising from any breach of this warranty. You accept liability for all harm suffered by third parties as a result of any breach of this warranty.

6.16 We reserve the right to refuse the admission of any vehicle to the car park for any reason whatsoever and may remove from the car park or move within the car park any vehicle by whatever method we consider reasonable.

6.17 We reserve the right to move vehicles within the car park, by driving or otherwise, to such extent as is reasonably necessary for the purposes of safety to persons or property to avoid obstruction or for the more efficient arrangement of its parking facilities.

6.18 We additionally reserve the right, where the car park has to be closed either permanently or temporarily in whole or in part or has to be evacuated in cases of emergency, to remove any vehicle at any time to any other reasonably convenient car park within the control of the Airport or otherwise as may be expedient.

6.19 No vehicle shall be towed into the car park and no work on or cleaning of vehicles by users or their agents is permitted in the car park.

6.20 No activity in connection with the selling, hiring or other disposal of vehicles shall be carried out in the car park.

6.21 If your vehicle battery is found to have inadequate charge during the period it is held in our M&G storage car park, where available, one of our trained staff may recharge your battery so that your vehicle can be made ready for collection upon your return.

7. Electric Vehicle Charging

7.1 An electric vehicle charging booking shall be valid for a single charge of a minimum of 5 hours. We will aim to complete the charge during the last 24 hours of the dates that you have booked car parking for.

7.2 Where you have booked electric vehicle charging, you are required to leave the necessary charging cable, in good working order, in your vehicle when parking at your pre-booked car park. Failure to do so will result in your vehicle not being charged, and you will not be entitled to a refund for the charging service.

7.3 We do not guarantee that your vehicle will be fully charged upon your return. The charging service is for 5 hours charge on a minimum of a 7kw charger, and therefore, dependent upon your vehicle, this may/may not result in a full charge.

8. Damage Notification and Complaints Procedure

8.1 If your vehicle sustains damage while in the M&G car park or if you lose your vehicle or any of your possessions from your vehicle while it is in the M&G car park, you should:

  • immediately inform a member of the M&G staff. A on duty M&G Manager/supervisor will then document the incident.
  • in the case of theft, immediately inform the police.

8.2 M&G vehicle claims cannot be considered unless they are reported and documented prior to departure from the car park. We accept no liability for loss or damage, including any damage to your vehicles paintwork (including where caused by a third-party) unless proved to be caused by our negligence.

8.3 For M&G services only - the Airport is responsible for ensuring that your car is driven in accordance with the law, and the Airport and its subcontractors are insured for any loss or damage to your vehicle which occurs as a result of the negligent driving of the Airport’s employees and subcontractors who are providing the M&G parking service. The Airport is not liable to you if your car is driven in accordance with the law, but in violation of any insurance ‘black box’ requirements or raises alerts on onboard computers and telematic systems, which are over and above the standard legislative requirements.

8.4 For M&G services only – Please be aware that reasonable adjustments may be made to your vehicle settings such as seat position, mirrors adjustments to allow our M&G drivers to move your vehicle to and from the storage locations.

8.5 We do not accept liability for any damage to your vehicle (whether caused accidentally or by way of vandalism) while the vehicle is in the short stay, mid stay, long stay, multi storey or jet parks car parks or all other car parks at the Airport(s) from time to time.

8.6 If you wish to register a complaint about the service that you have received please use our online feedback process based on the Airport in which your car park booking was made, detailed within paragraph 1.13 above.

8.7 If you damage another customer’s vehicle you should report the matter to us giving the registration numbers of both vehicles. You must also notify the owner of the other vehicle by leaving a note on the windscreen of their vehicle providing your vehicle and contact details and any other details that are relevant to the incident.

9. Disposal of abandoned vehicles

9.1 If you fail to collect your vehicle more than 28 days after the date which you have specified for exit in the booking then, we will deem the vehicle to have been abandoned in the absence of a written notification to us specifying the following:

  • the vehicle registration number;
  • its approximate location within the car park; and
  • the reason for the delay in collection plus details of the expected (revised) collection date.

9.2 We reserve the right to engage and/or permit a lawful authority to remove (or where we are unable to identify the current legal registered owner of the vehicle, to take steps ourselves to remove) and to dispose of or sell your vehicle.

9.3 Before disposing or selling an abandoned vehicle we will refer the matter to the appropriate authorities, which may include the local council, police and the DVLA. We will also affix a notice to the vehicle at least 7 days before the date on which we propose to remove the vehicle.

9.4 Where we sell an abandoned vehicle at auction, the proceeds of sale will be applied in and towards satisfaction of all sums owing to the Airport. Any balance of these sales proceeds remaining after satisfaction of such sums shall be held by us on behalf of the registered owner of the vehicle and paid over on proof of entitlement.

10. Parking Contraventions

10.1 In using the car park, you agree to abide by any additional terms that may be displayed in or around the car park. If on entry to the car park you are not willing to abide by the additional terms then please leave the car park immediately.

10.2 It is important to the effective management of the car park:

  • that you do not park within a bay designated for a specific purpose when you are not entitled to do so (e.g. parking in a space for the disabled without an appropriate disability badge displayed or an entitlement to use that space);
  • that you park within a marked bay;
  • that you comply with all signs in the car park.

10.3 The following are not permitted in our car parks, and we reserve the right to refuse to allow you to use the car park if you carry out any of these activities in our car parks:

  • conducting any service work, cleaning or repairs to your vehicle;
  • carrying out any business activity, including but not limited to in connection with selling, hiring or other disposal of your vehicle;
  • filling or emptying of fuel tanks;
  • misusing or damaging any part of the car park;
  • parking outside of a designated parking bays (appropriate to your vehicle) or otherwise as instructed by car park staff;
  • driving dangerously or too fast;
  • making unnecessary noise or nuisance, including playing music in a way that annoys other users of the car park or people living or working nearby;
  • filming or taking photographs;
  • cooking or lighting fires;
  • using the full facilities of a camper van, including but not limited to the toilet, bathroom and kitchen;
  • doing or attempting to do anything which is a criminal offence;
  • spending excessive time (as we may determine) in your vehicle in the car park. This includes sleeping in your vehicle.

10.4 The use of this car park may be regulated by traffic orders or byelaws under which a charge will be payable for failing to comply with these terms and conditions or the requirements of the relevant order or byelaw.

10.5 If the equipment in the car park is damaged by you, your vehicle or the passengers in the vehicle then, except where the damage arises from our negligence, we will seek to recover the cost of that repair and associated administration costs from you.

10.6 If you park your vehicle either in a parking bay designated for a specific purpose when you are not entitled to do so (e.g. parking in a space for the disabled without an appropriate disability badge displayed or an entitlement to use that space) or if you park outside of a marked bay you will the Airport reserves the right to charge you a fine of £20 per day (or such other fine as set out on the terms and conditions on entry to the car park). We may require you to pay this fine on exit from the car park.

10.7 If you breach these terms and conditions and incur any additional charges, such as overstay charges or charges for parking in the incorrect parking bay, we may use a third party to collect such charges from you where you do not pay such charges on leaving the car park. Our third party will send you a notice of any unpaid charges along with notice of how long you have to pay those charges and any administrative fees payable. If you do not pay the charges within the relevant timeframe, you will be issued with a further notice which will set out any further charges payable by you as result of your failure to pay. These charges will vary depending on what your initial charge is payable for, with a minimum charge of £100 payable where you have overstayed for under 24 hours. We recommend you carefully read any such notices setting out the charges and payment dates, discounts may be stated for prompt payment.

11. Transfer Service

11.1 Please be aware that you need to leave an appropriate amount of time to reach the terminal building from the car park using the transfer service. Guides to the estimated transfer time (in normal traffic conditions) and the frequency of buses are set out on the websites, but in addition to this you should ensure that you factor in time to find a space, get your luggage out of the car, lock the car and walk to the relevant bus stop. The Airport does not accept responsibility if you miss your flight or your airline check-in has closed because you have not left enough time to get into the car park, and then from the car park to the terminal.

11.2 Where applicable, please take care to ensure that you board the correct bus as not all buses call at all car parks.

11.3 The estimated frequency of the buses and the estimated journey time to the terminal (in normal traffic conditions) is set out on the website.

11.4 Please ensure that you remember to take all of your luggage off the bus when you arrive at the terminal. The Airport does not accept responsibility if you miss your flight or your airline check-in has closed because you have to recover luggage which you have left on the bus.

11.5 The Airport does not accept liability for increased duration of transfer times from car park to the terminal building which are caused by exceptional traffic volumes, road works or accidents, mechanical breakdown or failure, adverse weather conditions or staff shortages (howsoever caused).

12. Events beyond the Airport’s control

12.1 We do not accept liability for any failure by us to perform our obligations due to an event beyond our reasonable control. A non-exhaustive list of such events includes war or threat of war, riots, civil strife, terrorist threats or activity, industrial disputes, natural and nuclear disaster, fire, adverse weather conditions, volcanic eruption or ash cloud, government regulations, closure or congestion of airports, and / or cancellation or changes of schedules by airlines.

12.2 Except as expressly stated in these Terms, we shall not be obliged to either refund any pre-payment by you, or make any other change to your booking in the event that you wish to amend or cancel your booking due to an event of the kind listed in paragraph 12.1.

13. Our liability to you

13.1 The Airport will act with reasonable skill and care when providing services to you.

13.2 Nothing in these Terms limits our liability in the case of death or personal injury caused by our negligence, or in the case of fraud.

13.3 Our liability to you for the provision of car parking shall be limited to £50,000.

13.4 Without prejudice to paragraph 8.5 of these Terms, we do not accept liability for:

  • any indirect or consequential loss;
  • any loss of profit, loss of enjoyment, loss of revenue, loss of data, or loss of earnings;
  • for theft of or from your vehicle unless you have entrusted the keys of the car to the Airport and then only provided that the keys have been used in order to carry out the theft or where such damage or theft is caused by the negligence of the Airport or its agents or employees, and then only to the extent that the Airport’s negligence has caused or contributed to the relevant damage or theft.

13.5 You should be aware that it is impossible to exclude persons misbehaving from our car parks and that we cannot therefore guarantee the security of your vehicle or its contents. Accordingly the Airport, its servants and agents will not accept liability in respect of any loss, destruction, theft of or from, removal of or damage to the vehicle.

 

Newcastle Airport Terms & Conditions

Bookings are deemed to be placed when made electronically through the web site or by telephone.
We can only process a booking when payment is made using Credit, Visa Debit, MasterCard, American Express, and Switch/Maestro. If your card is declined for whatever reason we reserve the right not to fulfil your booking. No other form of payment is accepted for bookings made on this web site.
All prices are quoted in UK Pounds Sterling, including VAT and transport where applicable. Prices quoted can be subject to change. In the case of bookings made using overseas credit cards, prices will be converted into your local currency by the card issuing authority at the rate applicable on the date of processing.
Pre-booked car park prices are calculated per calendar day or part thereof, based upon the entry and exit times and dates you provide when making your booking.
For all car park bookings, the Company must be informed of a cancellation by accessing your booking on the website . Your booking may be cancelled up to 48 hours prior to your scheduled departure time at no charge. For cancellations within 48 hours of your scheduled arrival there is a charge of £5. Please quote your booking reference number. Please note selected special offers or products may be none-refundable, but you will be advised of this upon booking. None flexible bookings cannot be cancelled or amended once booked nor can refunds be given.
Cancellations after the start date of the booking period will be charged in full. Arrivals after the start of the booking period, and departures before the end of the booking period, will be charged in full.
For Non-Flexible bookings no refund will be given, unless we agree at our discretion and subject to an administration fee of £5.00.
Bookings can be amended up to 24 hours prior to scheduled departure time at no charge, using the website ‘Manage my Booking' function. Amendments to the booking period may incur an additional fee or partial refund to cover the new booking period. Any such fee or refund will be debited or credited at the time of processing.
Please note that hotel and lounge cancellation terms may differ from the above.
All services are subject to availability and to the current terms and conditions of the service provider, full details of which are available on request.
Meet and Greet and courtesy parking products - your vehicle will be parked in one of several locations but will remain on the airport site at all times, except where valeting is required, whereby the vehicles will be taken to an off-site location within 1 mile. By agreeing to these terms and conditions you authorise The Company to move your vehicle if necessary between sites (or between airport and car park for Meet and Greet service).
All car parks have security patrols, CCTV, security fencing and regular manned patrols.
Vehicles are parked at their owner's risk. No liability is accepted for loss or damage unless it is proved to be caused by negligence of the Company. Damage claims cannot be considered unless reported prior to departure from the car park. If your Vehicle is damaged or stolen within our Car Park or any of your possessions stolen, you must immediately inform a member of our staff either in person or via the help button located at each entry barrier, exit barrier, and pay stations. In the case of theft you must immediately inform the Police and notify your insurer promptly. Claims against the service provider must be place in writing within 72 hours of discovering any loss or damage stating the nature of the damage and the reasons for the claim.
Payment information given to the Company by you will only be used by the Company, and will not be distributed to any other organisation under any circumstance.
Airport Lounges require confirmations to be presented on arrival to the lounge. Customers may be refused entry to the lounge should they not present their confirmation on arrival.
Booking and payment for the car parking entitles you to park the designated vehicle in the selected Car Park. However in exceptional circumstances where this cannot be accommodated, your booking will be upgraded to a more expensive product if available at no additional cost. If this is not possible we offer a less expensive product and refund the difference in price.
Check-In time - it is your responsibility to ensure that you leave enough time to transfer from the car park to airport check-in within the time limits required by the airline. We recommend that you arrive at the Car Park at least 30 minutes before your check-in time.
Under no circumstances will we accept liability should you miss your allocated flight
How to contact the airport: Telephone 0871 312 0031, calls cost 10p / minute.
These Terms and Conditions do not affect your Statutory Rights as a consumer.
Health and Safety. You must drive carefully in the Car Park. You should always try to be aware of other Vehicles in motion and must comply with all directions and signs and all instructions or requests given or made from time to time by any of our employees You are responsible for the safety of your children, and must not allow them to be put in danger, or to play in the Car Park, or be left unaccompanied.
Vehicle Security - Unless requested by us otherwise before you leave your Vehicle unattended, you must ensure that your vehicle is securely locked including all doors windows and sunroofs, with handbrake engaged, with no person or animal remaining in your Vehicle and with valuable possessions taken with you or removed from sight, within the boot wherever possible. No liability will be accepted for personal property left in the vehicle.
Abandoned Vehicles will be disposed of in accordance with Airport Byelaws.
Should you damage another Vehicle or any part of the car parking facility or property you must report the matter immediately to a member of our staff and provide full details of the incident and contact and insurance policy details. In doing so, for the purposes of the Data Protection Act 1998 and any other relevant law you are consenting to our passing this information on to the owner or driver of any other Vehicle involved.
You may be required to make good to our reasonable satisfaction any damage caused to the Car Park or to pay to us on demand the cost incurred by us in making good this damage.
Newcastle Park And Fly Limited does not accept liability other than for legal liability arising out of the negligence of the Company for death or bodily injury to third parties, or loss or damage to third party property.
Newcastle Park And Fly Limited does not accept liability for loss of or damage to vehicles arising from mechanical or electrical failure, self-locking, atmospheric pollution, terrorism, natural disaster, or damage by third parties.
Further Customer Obligations

28.1

The customer must inform the Company of any modification (including any for disabled use) to the Vehicle that might affect normal handling operation. The customer shall inform the Company of any immobilisers and special safety/security features fitted to the vehicle.

28.2

The Customer shall ensure that the vehicle is, at the beginning and end of the parking period, in a legal and roadworthy condition for driving on the public highway and that no dangerous toxic or illegal substances are left in the vehicle.

28.3

For courtesy parking and Meet & Greet Parking, if at the end of the parking period the vehicle will not start the Company may move the vehicle to a suitable location or return bay. At the request and risk of the customer a Company employee will make one attempt to start the vehicle using an anti surge starter pack. Further assistance to start the vehicle will require break down assistance at your expense. A vehicle which cannot be started must be removed from the car park within 24 hours of the end of the parking period after which the daily parking charge will be made.

28.4

No vehicle shall be towed into the car park. No work on the vehicle or cleaning of vehicles shall be carried out in the car park.

28.5

The customer shall inspect the vehicle and report any damage to a company employee before leaving the car park.